Delivering the Promise of Customer Experience

April 25-27, 2016

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The CX event of the year, CXFusion brings together industry innovators, practitioners,
and MaritzCX experts for three days of networking and education designed to help organizations fuel CX change.






CX Sessions




CXFusion is ideal for anyone involved with customer experience, including: survey and feedback managers, market researchers, insight professionals, employee loyalty and HR, business leaders, sales, marketing, operations, C-suite.

“The schedule was perfect. Enough networking opportunities without it being too much. Great variety and quality of speakers. Very motivating conference. I would recommend anyone in the VoC space attending.”

Stacey BaldeoDunn and Bradstreet

“Overall it was an amazing conference. I took away a whole list of ideas to take back to our business. Awesome keynote speakers. The venue was wonderful. Thank you for a great conference!”

Nancy CrockettAVP Customer Experience, Transamerica
“We are building our CX team from the ground up and it was great to get some insight from expert CX consultants on how to go about doing this.”
Andrew CumminsInContact


Leading experts, practitioners and MaritzCX – all in one place!

Carine Clark

President and CEO, MaritzCX

Adam Edmunds

Chief Strategy Officer, MaritzCX

R Ray Wang

Principal Analyst, Founder, and Chairman of Constellation Research, Inc. 

David McCandless

Owner, Information is Beautiful

Justin Thompson

VP of Product Strategy, MaritzCX


A unique combination of big picture thinking and practical recommendations to help you move your program forward.


To help you gain critical skills.

Building a Strong VoC ProgramJourney Mapping Essentials
Create Compelling Surveys to Drive Stories and ResultsGetting More from Your CX Data with Advanced Analytics
Engaging Employees for CX OutcomeReport to Key Company Stakeholders Effectively
Advanced Data Collection Methods

Session Topics

For a complete listing of 50+ sessions, please download the full agenda.

VoC Best PracticesEmployee Engagement
Driving Frontline ActionCX Technology
CX StrategyExperience Innovation
Customer-friendly CultureAnalytics & Insight

The Venue

The Bellagio, Las Vegas

The epitome of quality and elegance on the Las Vegas Strip, the Bellagio offers luxurious rooms, gourmet restaurants and upscale shopping.

MaritzCX has secured a group room rate of $199 / Night plus a $29 resort fee and local tax. Space is limited and rooms are available on a first come basis. Your travel and accommodations are not included in the conference admission. Once you register for the conference, you will be able to register for the discounted rate at this site.


3600 Las Vegas Blvd. South
Las Vegas, NV 89109


Conference Sponsors


Aspect helps companies deliver remarkable customer experiences across every conversation and channel – through a single, elegant software platform. As the global leader in consumer engagement solutions and cloud hosting services, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points.

Critical Mix provides easy access to highly-targeted global survey respondents, survey programming and data visualization services for market research and consulting firms. Driven by a passion for simplifying data collection, the team at Critical Mix is personally invested in giving clients the ultimate customer service experience. Every project, no matter the size or type, is supported by a team of always-available, experienced market research practitioners who anticipate your needs and provide thoughtful customer care. Service options include a complete spectrum of high-quality data collection tools ranging from sample sources, survey programming and fielding, to report automation and data dashboards. Critical Mix is headquartered in Westport CT and operates globally. Call us at 1-800-651-8240 or email [email protected].

The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. We increase the impact and visibility of Customer Experience professionals, facilitate effective member-to-member sharing, and establish respected standards.

EY is a global leader in assurance, tax, transaction and advisory services, including a dedicated customer experience practice. Worldwide, our 167,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential. For more information, please visit

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers’ most complex challenges in every region of the world. More information about HP (NYSE: HPQ) is available at

Research Now

Research Now Group, Inc., headquartered in Plano, Texas, is the global leader in digital data collection to power analytics and insights. It enables data-driven decision making for clients who listen to and interact with the world’s consumers and business professionals through Research Now’s online panels, as well as mobile, digital and passive data capabilities. The company operates in 38 countries, from 24 offices across the globe, and is recognized as the market research industry’s leader in quality, scale and customer satisfaction. For more information, go to

The Service Profit Chain Institute is a consulting firm dedicated to helping our clients succeed by improving the linkage between employees, customers and profits. Projects range from re-design of the customer experience to improve customer satisfaction and loyalty to implementing the entire Service Profit Chain. For more information, go to

Media Sponsors



Register three attendees from the same company at the same time, receive a fourth pass free. For more information, contact us.

Your Attendee Experience Includes:

Keynote Sessions
Breakout & Workshop Sessions
All Conference Materials
Networking Events
Meals & Entertainment


Payment must be received by the date pricing discount ends. Use the online registration and payment system here. Credit card payments are accepted online, or payment can be accepted by check or money order by contacting:

Cancellation Policy

All registration cancellations must be received in writing. Email your cancellation notice.

Frequently Asked Questions

Location & Dates

Where is CXFusion?
CXFusion 2016 will take place at the Bellagio in Las Vegas, NV.

What are the conference dates?
The conference begins on Monday evening, April 25, 2016 and continues through Wednesday, April 27, 2016.

When does the “early bird” rate end?
The early bird rate of $650 expires on February 19, 2016.

What is the registration cost for CXFusion?
The registration cost depends on when you register – the earlier, the better! The full conference rate is $650 before February 19th, and $1,050 beginning February 20th.


How do I register?
Register for CXFusion 2016 here.

How do I pay?
Please register and pay for CXFusion here. You can pay by credit or debit card.

What if I would like to register, but need to pay in another for other than a credit card?
If you require a different payment method please contact

What is the cancellation and refund policy?
All event registration cancellations must be received in writing. Email your cancellation request to

Can I substitute/delegate my pass if I am unable to attend?
If you are unable to attend the CXFusion 2016 you may transfer your registration to another person by sending an email with the new attendee’s name and contact information to

If I cancel my attendee registration, can I transfer my hotel reservation to another attendee?
Registration for the conference and reservations for the hotel are separate transactions. All hotel reservations are made directly with the Bellagio. If you will be using a new credit card during the substitution, the substituting attendee will need to complete a new hotel reservation through the hotel reservation process and submit a new credit card to secure the reservation.

Are there any discounts for registering multiple colleagues?
If you register three people from the same organization at the same time during the registration process, you will receive a complimentary pass for a fourth person to attend.

Will I be able to register and pay for the conference onsite?
If the conference has not reached capacity by the start of the event, you can pay onsite. The fee for onsite registration will be $1,050. Please contact the event team to check availability beforehand by emailing

Can I substitute delegate passes if I am unable to attend?
If you are unable to attend CXFusion 2016, you may transfer your registration to another person by sending an email to with the new attendee’s name and contact information before April 15, 2016.


Are there special conference hotel rates?
You can take advantage of special conference delegate room rates at the Bellagio; $199 / night plus a $29 resort fee and local taxes.

How do I book a hotel for CXFusion?
The easiest way to book your hotel room is to reserve your room at the same time you register for the conference. Once you register and pay for your conference admission, you will receive a link to reserve your room at the discounted CXFusion rate.

What is the hotel room cancellation policy?
Cancellations for a hotel room reservation must be received within 48 hours before the day of arrival or the hotel will charge your credit card for one night’s accommodation.

What if I don’t check in on my scheduled arrival date?
The hotel will charge you for one night’s accommodation and cancel the reservation.

Can I make a hotel reservation through the CXFusion Registration and Housing webpage without a credit card to guarantee my reservation?
No, the hotel requires a credit card on file to make a hotel reservation.

Is my hotel included in the conference fee?
No, the conference fee does not include hotel room fees and transportation costs. The conference fee includes all conference materials, sessions, meals, entertainment and promotional items.


Where can I find information about travel to Las Vegas, Nevada?
Find information at Visit Las Vegas.

What is the weather like in Las Vegas in April?
Average Low 55°F, 13°C / Average High 77°F, 25°C.

Which airport is closest to the Bellagio?
Las Vegas, McCarren airport.

How do I arrange ground transportation?
Taxi time from the airport to the Bellagio is approximately 15 minutes. A one-way fare is about $20 – $25.
Transportation to and from the airport is not covered in your conference registration. For more ground transportation information click here.

Is airfare included in my conference registration?
No, the conference fees do not include airfare or transportation costs. The conference fee does include all conference material, sessions, meals, entertainment and promotional items.

Agenda & Sessions

Where can I find an agenda for the event?
The conference agenda can be found online here. Make sure to check back often to see updates in speakers and sessions.

When can I register for breakout sessions?
There is no need to pre-register for breakout sessions in advance. You are free to attend any session you like.

Will conference presentations be made available?
All approved presentation decks will be available online for registrants after the conference. Please note that all speakers have the option to opt-out of sharing their presentations publicly.


Who should I contact if I have special dietary needs or allergies?
Please specify that you have special dietary needs while registering.

What is the recommended attire for the conference?
Business casual.

What if I still have unanswered questions about CXFusion?
Contact us at with any additional questions. We look forward to seeing you in April!

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