Delivering the Promise of Customer Experience

April 25-27, 2016

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The CX event of the year, CXFusion brings together industry innovators, practitioners,
and MaritzCX experts for three days of networking and education designed to help organizations fuel CX change.






CX Sessions




CXFusion is ideal for anyone involved with customer experience, including: survey and feedback managers, market researchers, insight professionals, employee loyalty and HR, business leaders, sales, marketing, operations, C-suite.

“The schedule was perfect. Enough networking opportunities without it being too much. Great variety and quality of speakers. Very motivating conference. I would recommend anyone in the VoC space attending.”

Stacey BaldeoDun and Bradstreet

“Overall it was an amazing conference. I took away a whole list of ideas to take back to our business. Awesome keynote speakers. The venue was wonderful. Thank you for a great conference!”

Nancy CrockettAVP Customer Experience, Transamerica
“We are building our CX team from the ground up and it was great to get some insight from expert CX consultants on how to go about doing this.”
Andrew CumminsInContact


Leading experts, practitioners and MaritzCX – all in one place!

Carine Clark

President and CEO, MaritzCX

Adam Edmunds

Chief Strategy Officer, MaritzCX

Charles Best

Founder & CEO,

R Ray Wang

Principal Analyst, Founder, and Chairman of Constellation Research, Inc. 

David McCandless

Owner, Information is Beautiful

Justin Thompson

VP of Product Strategy, MaritzCX

Bruce Temkin

Customer Experience Transformist & Managing Partner,
Temkin Group

Joana van den Brink-Quintanilha

Senior Analyst, Forrester Research

Megan Burns

Vice President, Principal, Forrester Research

Heather Magaha

SVP National Client Service Manager, Wells Fargo

Adam Sant

Senior Director of User Experience, Dollar Shave Club

Ana M. Brant

Director, Global Guest Experience & Innovation, Dorchester Collection

Kyle Hutchins

Direction, Customer Experience, West Monroe Partners


A unique combination of big picture thinking and practical recommendations to help you move your program forward.


To help you gain critical skills.

Building a Strong VoC ProgramJourney Mapping Essentials
Create Compelling Surveys to Drive Stories and ResultsGetting More from Your CX Data with Advanced Analytics
Engaging Employees for CX OutcomeReport to Key Company Stakeholders Effectively
Advanced Data Collection Methods

Session Topics

For a complete listing of 50+ sessions, please download the full agenda.

VoC Best PracticesEmployee Engagement
Driving Frontline ActionCX Technology
CX StrategyExperience Innovation
Customer-friendly CultureAnalytics & Insight

Certification Event

Extend CXFusion and accelerate your customer experience career and programs at this special certification event following CXFusion.

April 28-29, 2016

Monte Carlo Las Vegas Hotel
3770 Las Vegas Blvd. South
Las Vegas, NV 89109

VoC Certification $1,250

After completing the 2-day training, you will be able to:

  • Understand the benefits of a true VoC program
  • Analyze and recommend data-gathering techniques
  • Identify best practices in obtaining insights from data
  • Create a blueprint for your VoC program
  • Find relationships in your data
  • Lay the foundation for your action plans
  • Practice new techniques in the analysis of VoC data for improved actionability
  • Identify key drivers in your data
  • Link feedback to customer economic value
  • Drive the right actions from your data

CX Operations Certification $1,250

The CX Operations Certification combines the popular courses “Advances and Best Practices in Data Collection” and “Sampling, Survey Design & CX Study Design” into one efficient and powerful track.

After completing the 2-day training, you will be able to:

  • Design data collection models
  • Improve survey response rates
  • Reduce respondent survey fatigue
  • Design advanced survey and sampling plans

CXFusion + Certification = SAVINGS

Certification is being offered at a special CXFusion rate of $1,250.  When you register for CXFusion and the Certification Event you will receive a $200 discount on the CXFusion early bird rate through February 19, 2016 (a $600 savings). When you register for CXFusion and Certification event after February 19, 2016 you will receive CXFusion at the rate of $650.00 (a $400 savings).

Event Details

April 28-29, 2016

Monte Carlo Las Vegas Hotel

3770 Las Vegas Blvd. South
Las Vegas, NV 89109

* Transportation will be provided Thursday, April 28th from the Bellagio for those that will be taking advantage of the training and need to transfer to the Monte Carlo.

MaritzCX has secured a group room rate of:

  • $62.00 ++ per night for Wednesday April 27 and Thursday April 28.
  • $154.00 ++ per night for Friday, April 29.

++ There is a $30 resort fee and local tax charged by the Monte Carlo for each night of your stay.

Your travel and accommodations are not included in the certification pricing.

Click here to make your reservation.

The Venue

The Bellagio, Las Vegas

The epitome of quality and elegance on the Las Vegas Strip, the Bellagio offers luxurious rooms, gourmet restaurants and upscale shopping.

MaritzCX has secured a group room rate of $199 / Night plus a $29 resort fee and local tax. Space is limited and rooms are available on a first come basis. Your travel and accommodations are not included in the conference admission. Once you register for the conference, you will be able to register for the discounted rate at this site.


3600 Las Vegas Blvd. South
Las Vegas, NV 89109


Platinum Sponsors


Gold Sponsors


Silver Sponsors


5K Elite Run Sponsor




Media Sponsors


For more information on how your company can join
CX industry leaders as a CXFusion event sponsor contact:

Chris Cottle



Register three attendees from the same company at the same time, receive a fourth pass free. For more information, contact us.

Certification Event

Choose either VoC or CX Operations Certification at the special CXFusion rates listed below. Click here for more information.

Your Attendee Experience Includes:

Keynote Sessions
Breakout & Workshop Sessions
All Conference Materials
Networking Events
Meals & Entertainment


Payment must be received by the date pricing discount ends. Use the online registration and payment system here. Credit card payments are accepted online, or payment can be accepted by check or money order by contacting:

Cancellation Policy

All registration cancellations must be received in writing. Email your cancellation notice.

Frequently Asked Questions

Location & Dates

Where is CXFusion?
CXFusion 2016 will take place at the Bellagio in Las Vegas, NV.

What are the conference dates?
The conference begins on Monday evening, April 25, 2016 and continues through Wednesday, April 27, 2016.

When does the “early bird” rate end?
The early bird rate of $650 expires on February 19, 2016.

What is the registration cost for CXFusion?
The registration cost depends on when you register – the earlier, the better! The full conference rate is $650 before February 19th, and $1,050 beginning February 20th.


How do I register?
Register for CXFusion 2016 here.

How do I pay?
Please register and pay for CXFusion here. You can pay by credit or debit card.

What if I would like to register, but need to pay in another for other than a credit card?
If you require a different payment method please contact

What is the cancellation and refund policy?
All event registration cancellations must be received in writing. Email your cancellation request to

Can I substitute/delegate my pass if I am unable to attend?
If you are unable to attend the CXFusion 2016 you may transfer your registration to another person by sending an email with the new attendee’s name and contact information to

If I cancel my attendee registration, can I transfer my hotel reservation to another attendee?
Registration for the conference and reservations for the hotel are separate transactions. All hotel reservations are made directly with the Bellagio. If you will be using a new credit card during the substitution, the substituting attendee will need to complete a new hotel reservation through the hotel reservation process and submit a new credit card to secure the reservation.

Are there any discounts for registering multiple colleagues?
If you register three people from the same organization at the same time during the registration process, you will receive a complimentary pass for a fourth person to attend.

Will I be able to register and pay for the conference onsite?
If the conference has not reached capacity by the start of the event, you can pay onsite. The fee for onsite registration will be $1,050. Please contact the event team to check availability beforehand by emailing

Can I substitute delegate passes if I am unable to attend?
If you are unable to attend CXFusion 2016, you may transfer your registration to another person by sending an email to with the new attendee’s name and contact information before April 15, 2016.


Are there special conference hotel rates?
You can take advantage of special conference delegate room rates at the Bellagio; $199 / night plus a $29 resort fee and local taxes.

How do I book a hotel for CXFusion?
The easiest way to book your hotel room is to reserve your room at the same time you register for the conference. Once you register and pay for your conference admission, you will receive a link to reserve your room at the discounted CXFusion rate.

What is the hotel room cancellation policy?
Cancellations for a hotel room reservation must be received within 48 hours before the day of arrival or the hotel will charge your credit card for one night’s accommodation.

What if I don’t check in on my scheduled arrival date?
The hotel will charge you for one night’s accommodation and cancel the reservation.

Can I make a hotel reservation through the CXFusion Registration and Housing webpage without a credit card to guarantee my reservation?
No, the hotel requires a credit card on file to make a hotel reservation.

Is my hotel included in the conference fee?
No, the conference fee does not include hotel room fees and transportation costs. The conference fee includes all conference materials, sessions, meals, entertainment and promotional items.


Where can I find information about travel to Las Vegas, Nevada?
Find information at Visit Las Vegas.

What is the weather like in Las Vegas in April?
Average Low 55°F, 13°C / Average High 77°F, 25°C.

Which airport is closest to the Bellagio?
Las Vegas, McCarren airport.

How do I arrange ground transportation?
Taxi time from the airport to the Bellagio is approximately 15 minutes. A one-way fare is about $20 – $25.
Transportation to and from the airport is not covered in your conference registration. For more ground transportation information click here.

Is airfare included in my conference registration?
No, the conference fees do not include airfare or transportation costs. The conference fee does include all conference material, sessions, meals, entertainment and promotional items.

Agenda & Sessions

Where can I find an agenda for the event?
The conference agenda can be found online here. Make sure to check back often to see updates in speakers and sessions.

When can I register for breakout sessions?
There is no need to pre-register for breakout sessions in advance. You are free to attend any session you like.

Will conference presentations be made available?
All approved presentation decks will be available online for registrants after the conference. Please note that all speakers have the option to opt-out of sharing their presentations publicly.


Who should I contact if I have special dietary needs or allergies?
Please specify that you have special dietary needs while registering.

What is the recommended attire for the conference?
Business casual.

What if I still have unanswered questions about CXFusion?
Contact us at with any additional questions. We look forward to seeing you in April!

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