Learn best practices to jumpstart your CX leadership and program results. Hone your skills and get inspired to infuse your program with innovative methods and tools.
CXFusion 2017 offers the world’s top business and CX leaders ONE career-changing event with power-packed speakers and best practice sessions at one of the most dynamic locations in the world.
Register now and reserve your seat.
Practitioners & Experts
Attendee Experience Includes
Breakout & Workshop Sessions
Meals & Entertainment
If you register four or more people from the same organization, and at the same time during the registration process, you will receive 25% off admission for all registrants in the group.
“Provides something for everyone no matter how mature their CX program is. The networking opportunities and ability to learn from fellow CX professionals is extremely valuable.”
“At CXFusion you can meet some of the top players in CX and learn cutting-edge evolution of tools, techniques, and tech empowering next generation customer experience.”
“There is wide-ranging content, great opportunities for non-MaritzCX personnel and clients to talk and share, and a good variety of partners in attendance. All good experiences!”
Leading experts, practitioners and MaritzCX – all in one place!
Poolside Dinner & Cirque Du Soleil’s Mystère
April 11, 6:30pm | Bellagio Pool & Mystère Theater
Join us for poolside drinks and dinner at the Bellagio before we head over to Treasure Island to be thrilled by a Cirque du Soleil classic performance of Mystère. Deemed a theatrical “flower in the desert,” Mystère creates an exhilarating blend of whimsy, drama and the unimaginable through powerful athleticism, high energy acrobatics and inspiring imagery.
2017 Certification Event
Extend CXFusion and accelerate your customer experience career and programs with a special certification event following the conference.
When you register for CXFusion, and add the certification event, you will get the rate of $799 for your CXFusion admission (a $250 savings).
Maritz Motivation Solutions has been a global leader in employee engagement for over 75 years. Our CultureNext solution empowers employees to transform their organizations into amazing places to work. CultureNext provides organizations with flexible technology, tools, services and expansive rewards to help connect people worldwide to create a culture of engagement, passion and purpose.
Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti provides consulting solutions that support business, operations, technology, finance, data, analytics, governance, risk and internal audit to our clients through our network of more than 70 offices in over 20 countries. Protiviti supports clients in creating consistent customer experiences through a focus on aligning people, processes, and technology to brand promises at every customer touchpoint.
We have served more than 60 percent of Fortune 1000® and 35 percent of Fortune Global 500® companies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.
CX Workout allows you to connect directly with customers to collect videos and images, ratings, comments and more. All customer and employee feedback can be gathered using any device to make it easier to increase participation. Continue the conversation with customers through online discussions and polls allowing you to co-design solutions ensuring you exceed their expectation on the Moments of Truth that matter most: all in one platform.
PinPoint Research is the leader in providing Voice Driven data collection and data processing for the customer experience (CX) enterprise market. With over 30-years’ experience, PinPoint Research pioneered the use of IVR technology for consumer survey research. Today, our proprietary hosted IVR survey and Speech-to-Text data processing technology solutions power the largest global brand’s surveys and voice data collection enabling real-time voice of the customer and CX solutions for call center and retail global applications.
Research Now Group, Inc., is the global leader in digital data collection to power analytics and insights. The company provides world-class research data solutions that enable better decisions and better results for its 3,000 market research, consulting, media, and corporate clients through access to over 11 million deeply-profiled business professionals and consumers. Research Now is recognized as the quality, scale, and customer satisfaction leader in the market research industry. For more information, please go to www.researchnow.com
5K Elite Run Sponsor
Driven by a passion for simplifying the complex, Critical Mix provides marketers with easy access to highly-targeted global survey audiences, survey programming, and data visualization services for creating insights. Critical Mix is headquartered in Westport CT and operates globally. Call us anytime at 1-800-651-8240 or visit www.criticalmix.com.
CMSWire, published by Simpler Media Group, provides news, advice and analysis for professionals driving digital customer experience strategy, evolving the digital workplace and creating intelligent information management practices. We produce 2k+ authoritative articles a year for a community of over 750,000 influencers. Follow us on Twitter @cmswire or join our mailing list for access to exclusive reports, white papers and webinars.
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. We increase the impact and visibility of Customer Experience professionals, facilitate effective member-to-member sharing, and establish respected standards.
Loyalty360 is an unbiased, objective, and market-driven association for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. Through a unique blend of content, collaboration, and diverse learning opportunities, we’ve created a network of brands and technology providers that represent some of the best voices that the customer loyalty industry has to offer.
For more information on how your company can join
CX industry leaders as a CXFusion event sponsor contact:
The Bellagio, Las Vegas
The epitome of elegance and quality on the Las Vegas Strip, the Bellagio offers luxurious rooms, gourmet restaurants, and upscale shopping.
MaritzCX has secured a group room rate of $199/night plus a daily resort fee and local tax. Space is limited and rooms are available on a first-come basis. Your travel and accommodations are not included in the conference admission. Once you register for the conference, you can reserve a hotel room at the discounted rate at this site.
3600 Las Vegas Blvd. South
Las Vegas, NV 89109
Payment must be received by the date pricing discount ends. Use the online registration and payment system here.
Credit card payments are accepted online. To pay by check or money order, please contact:
All registration cancellations must be received in writing. Please email your cancellation notice to:
Frequently Asked Questions
Where is CXFusion?
CXFusion 2017 will take place at the Bellagio in Las Vegas, NV.
What are the conference dates?
The conference begins on Monday evening, April 10, 2017 and continues through Wednesday, April 12, 2017.
When does the “early bird” rate end?
The early bird rate of $799 expires on February 21, 2017.
What is the registration cost for CXFusion?
The registration cost depends on when you register – the earlier, the better! The early bird rate is $799 before February 21st, and $1,050 beginning February 22nd.
How do I register?
Register for CXFusion 2017 here.
How do I pay?
Please register and pay for CXFusion here. You can pay by credit or debit card.
What if I would like to register, but need to pay in another for other than a credit card?
If you require a different payment method please contact [email protected].
What is the cancellation and refund policy?
All event registration cancellations must be received in writing. Email your cancellation request to [email protected].
If I cancel my attendee registration, can I transfer my hotel reservation to another attendee?
Registration for the conference and reservations for the hotel are separate transactions. All hotel reservations are made directly with the Bellagio. If you will be using a new credit card during the substitution, the substituting attendee will need to complete a new hotel reservation through the hotel reservation process and submit a new credit card to secure the reservation.
Are there any discounts for registering multiple colleagues?
If you register four people from the same organization at the same time during the registration process, you will receive a 25% discount for all four registrations.
Will I be able to register and pay for the conference onsite?
If the conference has not reached capacity by the start of the event, you can pay onsite. The fee for onsite registration will be $1,050. Please contact the event team to check availability beforehand by emailing [email protected].
Can I substitute delegate passes if I am unable to attend?
If you are unable to attend CXFusion 2017, you may transfer your registration to another person by sending an email to [email protected] with the new attendee’s name and contact information before April 3, 2017.
Are there special conference hotel rates?
You can take advantage of special conference delegate room rates at the Bellagio; $199 / night plus a $29 resort fee and local taxes.
How do I book a hotel for CXFusion?
The easiest way to book your hotel room is to reserve your room at the same time you register for the conference. Once you register and pay for your conference admission, you will receive a link to reserve your room at the discounted CXFusion rate.
What is the hotel room cancellation policy?
Cancellations for a hotel room reservation must be received within 48 hours before the day of arrival or the hotel will charge your credit card for one night’s accommodation.
What if I don’t check in on my scheduled arrival date?
The hotel will charge you for one night’s accommodation and cancel the reservation.
Can I make a hotel reservation through the CXFusion Registration and Housing webpage without a credit card to guarantee my reservation?
No, the hotel requires a credit card on file to make a hotel reservation.
Is my hotel included in the conference fee?
No, the conference fee does not include hotel room fees and transportation costs. The conference fee includes all conference materials, sessions, meals, entertainment and promotional items.
Where can I find information about travel to Las Vegas, Nevada?
Find information at Visit Las Vegas.
What is the weather like in Las Vegas in April?
Average Low 55°F, 13°C / Average High 77°F, 25°C.
Which airport is closest to the Bellagio?
Las Vegas, McCarren airport.
How do I arrange ground transportation?
Taxi time from the airport to the Bellagio is approximately 15 minutes. A one-way fare is about $20 – $25.
Transportation to and from the airport is not covered in your conference registration. For more ground transportation information click here.
Is airfare included in my conference registration?
No, the conference fees do not include airfare or transportation costs. The conference fee does include all conference material, sessions, meals, entertainment and promotional items.
Where can I find an agenda for the event?
You can download a copy of the 2017 agenda to get an idea of the incredible industry offerings in best networking opportunities, partner introductions, best practice guidance, sessions and workshops to accelerate your CX career, programs and success.
When can I register for breakout sessions?
There is no need to pre-register for breakout sessions in advance. You are free to attend any session you like.
Will conference presentations be made available?
All approved presentation decks will be available online for registrants after the conference. Please note that all speakers have the option to opt-out of sharing their presentations publicly.
Who should I contact if I have special dietary needs or allergies?
Please specify that you have special dietary needs while registering.
What is the recommended attire for the conference?
What if I still have unanswered questions about CXFusion?
Contact us at [email protected] with any additional questions. We look forward to seeing you in April!