Jumpstart your personal CX leadership and program results. Learn how to break down internal silos and drive more strategic business decisions throughout your organization.
Invest your time in the most thought-provoking conference to grow your CX expertise, make better business decisions, and get better results.
“It’s worth the time away from the office, and a great learning event.”
— VP, Large Investment Firm
Gain Critical Skills
- Customer Questionnaire Best Practices
- Step-by-Step Process for a Holistic Listening Program
- Understanding Your Customers’ View with Journey Mapping
- Joining Together Operational, CX and Employee Data
- Assessing Your CX Maturity
- Creating Dashboards that Drive Behavior & Improvement
- Implementing Advanced Analytics Solutions
- Building Company Culture
- CX Business Case Framework
- Action-Based CX Programs
- CX Technology and Tools
- Driving Program Value and Impact
- Employee Engagement
- CX Governance
- Research and Statistical Insights
- Digital CX
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Aria South Primrose Veranda and Bellagio “O” Theatre
Join us for this year’s conference party—included with your admission—is Cirque du Soleil’s “O”, an aquatic tapestry of artistry, surrealism, and theatrical romance.
A CXFusion event attendance proposal has been created for you to help justify your time and spend for CXFusion, the premier CX event of the year. You can personalize the letter for your needs.
CXFusion Experience Pricing
If you register four or more people from the same organization, and at the same time during the registration process, you will receive 25% off admission for all registrants in the group.
2018 Certification Event
Arrive early to accelerate your customer experience career and programs with a special certification event held the two days before CXFusion.
Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti provides consulting solutions that support business, operations, technology, finance, data, analytics, governance, risk and internal audit to our clients through our network of more than 70 offices in over 20 countries. Protiviti supports clients in creating consistent customer experiences through a focus on aligning people, processes, and technology to brand promises at every customer touchpoint. We have served more than 60 percent of Fortune 1000® and 35 percent of Fortune Global 500® companies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.
Maritz Motivation Solutions helps companies drive growth by unlocking people potential through consumer loyalty, employee engagement and sales incentive programs. Maritz programs strengthen relationships and improve our clients’ business results by making customers more loyal to a brand, employees more engaged in their workplace and salespeople motivated to sell. For more than a century, the Maritz brand has been synonymous with exceptional service, quality and innovation. Leveraging unsurpassed industry experience, decades of behavioral science research and a proprietary approach to data and decision sciences, Maritz can motivate human performance like no other company in the world. Today, more than 100 million people participate in client programs representing industries including hotels, airlines, pharmaceutical, automotive and financial services.
Bain & Company is the consulting firm the world’s business leaders come to when they want enduring results, and a partner who cares as much as they do about getting them. Together, we find value across boundaries, develop insights they act on, and energize their teams to sustain success. We’re passionate about always doing the right thing for our clients, our people and our communities, even if it isn’t easy.
PinPoint Research is the leader in Voice Based Survey ™ and Call Center voice transcription and analytic data processing for the customer experience (CX) enterprise market. Our proprietary hosted IVR survey platform and speech transcription and analytics technology solutions power the largest global brand’s surveys and voice data collection, enabling real-time voice of the customer and CX solutions for call center and retail global applications.
Research Now SSI is the global leader in digital research data for better insights and business decisions. The company provides world-class research data solutions that enable better results for more than 3,500 market research, consulting, media, healthcare, and corporate clients. Research Now SSI operates globally with locations in the Americas, Europe, and Asia-Pacific, and is recognized as the quality, scale, and customer satisfaction leader in the market research industry. For more information, please go to www.researchnow.com and www
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. We increase the impact and visibility of Customer Experience professionals, facilitate effective member-to-member sharing, and establish respected standards.
“If you are in the CX space, it’s an excellent opportunity to learn and connect with other professionals.”
“As we’re just beginning our VoC / CX journey, this was a really good immersion with a lot of great content.”
“The event provided an opportunity to capture different perspectives on CX challenges/trends across various industries, and make new connections.”
“I left with great takeaways and renewed motivation! I am excited about the best practices, CX industry knowledge and insights shared.”
“I feel that there is a lot to learn in the CX field and [CXFusion] is a valuable way to learn and grow.”
“Good insights, and a great way to see how others are attacking the customer experience measurement space, great to learn about innovative ways to drive preferred behaviors.”
“Being new to the CX landscape, CXFusion was a great opportunity to learn more about the industry trends and direction, and stay abreast of what is going on in the various markets with respect to CX direction.”
“The conference allowed for engagement with the right people and presented the topics that are challenging us in the industry today. Anyone in this [CX] field would benefit from the speakers and the sessions.”
“Great networking opportunities and a chance to hear what others are doing.”
“The conference was a great opportunity to become grounded in best practices for Customer Experience research and to identify areas to enhance our organization’s program based on recommendations from MaritzCX, speakers, and fellow attendees.”
“I have recommended this event to several others. I truly enjoyed the quality of the content.”
“It was a great opportunity to learn about customer experience and how to implement programs for my business.”
“CXFusion had SO much great insight to share!”
Frequently Asked Questions
Where is CXFusion?
CXFusion 2018 will take place at the Aria in Las Vegas, NV
What are the conference dates?
The conference begins on Tuesday, April 10, 2018 and continues through Thursday, April 12, 2018.
When does the “early bird” rate end?
The early bird rate of $799 expires on February 16, 2018
What is the registration cost for CXFusion?
The registration cost depends on when you register – the earlier, the better! The early bird rate is $799 through February 16, 2018, and $1,050 beginning February 17th.
How do I register?
Register for CXFusion 2018 here.
If I cancel my attendee registration, can I transfer my hotel reservation to another attendee?
Registration for the conference and reservations for the hotel are separate transactions. All hotel reservations are made directly with the Aria. If you will be using a new credit card during the substitution, the substituting attendee will need to complete a new hotel reservation through the hotel reservation process and submit a new credit card to secure the reservation.
Can I substitute delegate passes if I am unable to attend?
If you are unable to attend CXFusion 2018, you may transfer your conference registration to another person by sending an email here with the new attendee’s name and contact information before April 2, 2018.
Are there special conference hotel rates?
MaritzCX has secured a group room rate that averages $199/night plus a daily resort fee of $25 and local tax. Space is limited and rooms are available on a first-come basis.
Conference Rate by Night
Average night stay = $199 / Night
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+ resort fee & local tax.
Where can I find an agenda for the event?
A complete listing of sessions is available for download here.